Description : City Operations Manager. Company : Stuart. Location : Hybrydowa / zdalna in Warszawa, mazowieckie

Stuart (Geopost) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 800+ employees with 90+ nationalities working across France , Italy , Poland , Portugal , Spain and the U.K.
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision
The role We are currently looking for a City Operations Manager based in Warsaw. If you are a highly motivated individual, who is passionate about last-mile delivery, technology, and expansion. As a City Operations Manager you will help us to scale our business in Poland. You will focus on delivering world-class service to our clients at all times and will be responsible for key financial and operational KPIs such as gross margin and order success rate in the cities you’ll manage. You will have the opportunity to be at the forefront of our new operation and play a vital role in balancing the interests of our clients, high growth, and profitability. Sounds exciting, right?
You will join the Operations Team and will report to Paweł Jezierski, our amazing Head of Operations based in our cool office in Warsaw What will I be doing? Matching supply and demand - working with business operations, courier operations, and the onboarding team to enable that we have enough riders in the right place at the right time

• Overseeing the gross margin and executing initiatives that focus on improving this metric
• Managing the fleet structure, quality and incentive schemes, as well as driver relations
• Working closely with Commercial & Account Management to understand client requirements
• Working with subcontractors to ensure the quality of the fleet and efficiency of processes
• Designing the onboarding plan(s) alongside the Onboarding team
• Conducting root cause analysis and proactively finding areas for operational improvement
• Planning alongside cross-functional teams the rollout/launch of new clients, pickup locations, and verticals

What do we need from you?

• At least 2 years of work experience in consulting, retail, FMCG, or logistics-based roles. Q-commerce, food delivery or micro mobility would be a plus!
Proven organizational and analytical skills - proficiency in Excel required
• Data-driven and passionate about problem-solving - no day is the same at Stuart
• Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas
• Great ownership and ability to use your own initiative for decision-making
• People-person who loves to collaborate in cross country & cross-team projects
• Great interpersonal & communication skills in both Polish & English
• Experience in last-mile delivery or in a fast-growing start-up would be a big plus!

The stuff you wanna know

• Work-life balance - hybrid working model and flexible hours
• Meal Vouchers (40zł daily‎)
Unlimited access to Udemy for all your learning and development needs
• Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks
• Stuart is putting Mental Health Awareness first! Wellness Allowance (150zł monthly) to use in any gym or sport class
• Private healthcare provided by Luxmed ‍ ️
• 2 volunteer days per year to have a positive impact on our communities and the environment
• Work-from-Abroad policy (enjoy 30 days per year working from anywhere!)
Work in an international, dynamic and passionate environment with a company culture focused on learning and development

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status
Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you
Want to learn more about us? Visit https://stuart.com/about-us/